{"id":372,"date":"2025-09-18T12:01:30","date_gmt":"2025-09-18T12:01:30","guid":{"rendered":"https:\/\/drl.com.pk\/?page_id=372"},"modified":"2025-10-01T10:36:48","modified_gmt":"2025-10-01T10:36:48","slug":"customer-portal","status":"publish","type":"page","link":"https:\/\/drl.com.pk\/?page_id=372","title":{"rendered":"Customer Portal"},"content":{"rendered":"\n

Customer Portal<\/h3>\n\n\n\n
\"\"<\/figure>\n\n\n\n

<\/p>\n\n\n\n

Manage sales contacts and activities to convert opportunities into revenue<\/p>\n\n\n\n

Increase customer satisfaction and reduce transaction costs by utilizing the Internet<\/p>\n\n\n\n

When it comes to customer service, manufacturers face a paradox: make it as easy as possible for customers to do business, and yet minimize service-related costs.<\/p>\n\n\n\n

HoneycombERP\u00ae<\/em> Customer Portal overcomes this challenge by providing manufacturer\u2019s customers with 24\/7 direct access to sales quote, sales order and order status information via the Internet. Using the easy-to-use browser interface, the solution also supports advanced inventory replenishment strategies, such as consigned inventory.<\/p>\n\n\n\n

Customer Portal empowers your customers with timely and accurate information about their quotes, orders and consigned inventory so they never have to wait for a response from your sales or customer service representatives. The solution provides several benefits, including:<\/p>\n\n\n\n

\u2022 Improves customer service levels and builds customer loyalty<\/p>\n\n\n\n

\u2022 Decreases support center traffic and reduces customer service costs<\/p>\n\n\n\n

\u2022 Provides customers with anywhere\/anytime access to information<\/p>\n\n\n\n

\u2022 Increases revenues by slashing quote-to-order cycle times<\/p>\n\n\n\n

\u2022 Improves information visibility and accuracy<\/p>\n\n\n\n

\u2022 Validates orders and minimizes downstream errors<\/p>\n\n\n\n

Module Features<\/h3>\n\n\n\n
    \n
  • Secure Web-based Customer Interaction<\/li>\n\n\n\n
  • Instant Quotes Against RFQs<\/li>\n\n\n\n
  • Sales Order Management<\/li>\n\n\n\n
  • Sales Order & Delivery Status<\/li>\n\n\n\n
  • Delivery Acceptance\/Rejection<\/li>\n\n\n\n
  • Online Billing & Payment Options<\/li>\n\n\n\n
  • Return Sales Management<\/li>\n\n\n\n
  • Monitoring of Customer Ledger<\/li>\n<\/ul>\n\n\n\n

    Secure Web-based Customer Interaction<\/h3>\n\n\n\n

    Customer Portal streamlines the sales cycle by enabling customers and prospects to obtain accurate and instant sales quotes through the Internet. The solution also:<\/p>\n\n\n\n

    \u2022 Generates accurate quotes for standard stock items, standard non-stock items, and non-standard items automatically<\/p>\n\n\n\n

    \u2022 Records, maintains, and tracks customer sales quote information<\/p>\n\n\n\n

    \u2022 Supports flexible pricing techniques, including discounting<\/p>\n\n\n\n

    \u2022 Maintains a history of closes sales quotes for reporting and analysis<\/p>\n\n\n\n

    \u2022 Provides extensive free-form text areas for customer comments and shipping notes<\/p>\n\n\n\n

    \u2022 Provides powerful search capabilities to track by quote or item<\/p>\n\n\n\n

    \u2022 Decreases quotation cycle times by leveraging a library of existing sales quotes<\/p>\n\n\n\n

    Customer Portal is seamlessly integrated with other HoneycombERP<\/em>\u00ae modules. This enables you to:<\/p>\n\n\n\n

    \u2022 Convert sales quotes to sales orders instantly, with order numbers generated automatically<\/p>\n\n\n\n

    \u2022 Populate forms with data from customer master files to save time and eliminate data entry errors<\/p>\n\n\n\n

    \u2022 Generate sales quote numbers in real-time, not from batch updates or data transfers<\/p>\n\n\n\n

    \u2022 Create master customer records instantly when prospects convert quotes to orders<\/p>\n\n\n\n

    Instant Quotes Against RFQs<\/h3>\n\n\n\n

    Sales Order Management<\/h3>\n\n\n\n

    Customer Portal streamlines the order management process including complex pricing, delivery and scheduling issues. The application\u2019s \u201cshopping cart\u201d interface simplifies order entry, allowing customers to quickly find the products they need and supporting the entire order process by managing customer order addition and maintenance.<\/p>\n\n\n\n

    With Customer Portal, you can improve your sales predictability and increase revenues with advanced sales strategies such as product substitution, up-selling and cross-selling. The application simplifies ordering and helps you to close sales quickly and easily. Customer Portal also:<\/p>\n\n\n\n

    \u2022 Provides instant and accurate pricing, even for complex orders<\/p>\n\n\n\n

    \u2022 Provides powerful search capabilities for customers to track by quote or item<\/p>\n\n\n\n

    \u2022 Reduces order entry time with \u201cQuick Add\u201d functionality<\/p>\n\n\n\n

    \u2022 Decreases order cycle times by leveraging a library of existing sales orders<\/p>\n\n\n\n

    \u2022 Validates products at the time of ordering<\/p>\n\n\n\n

    \u2022 Verifies product availability and automatically submits back-orders for out-of-stock items<\/p>\n\n\n\n

    The seamless integration of Customer Portal with other HoneycombERP\u00ae<\/em> modules enables you to:<\/p>\n\n\n\n

    \u2022 Generate sales order numbers instantly, not from batch updates or data transfers<\/p>\n\n\n\n

    \u2022 Perform credit checks instantly through HoneycombERP\u00ae<\/em> Accounts Receivable<\/p>\n\n\n\n

    \u2022 Support product and order configurations with HoneycombERP\u00ae<\/em> Configurator<\/p>\n\n\n\n

    \u2022 Support complex scheduling and delivery processes, including drop shipments<\/p>\n\n\n\n

    Back to Top<\/p>\n\n\n\n

    Sales Order & Delivery Status<\/h3>\n\n\n\n

    Customer Portal supports your customers with easy access and up-to-the minute information about their order status. The application allows them to obtain the information they need, whenever they want, without having to wait for your sales or customer service representatives.<\/p>\n\n\n\n

    \u2022 Provides real-time visibility into order status and allows customers to view data by order and item<\/p>\n\n\n\n

    \u2022 Enables customers to view and change their account profile<\/p>\n\n\n\n

    \u2022 Provides access to product catalogs including specifications, photos, drawings and more<\/p>\n\n\n\n

    \u2022 Enables seamless order tracking from dispatch to invoice<\/p>\n\n\n\n

    Delivery Acceptance\/Rejection<\/h3>\n\n\n\n

    Online Billing & Payment Options<\/h3>\n\n\n\n

    Customer portal gives you flexibility to manage bills and payments online. As the system can be customized, additional options such as localized payment methods can also be integrated.<\/p>\n\n\n\n

    \u2022 Set Payment and Billing options.<\/p>\n\n\n\n

    \u2022 Manage delegate Accounts associated with payments and bills.<\/p>\n\n\n\n

    \u2022 View Payment Details<\/p>\n\n\n\n

    \u2022 View Services that your customers are using.<\/p>\n\n\n\n

    Return Sales Management<\/h3>\n\n\n\n

    Return sales management functionality helps you achieve a responsive customer service by giving a rapid response to customers\u2019 requests, by automating the return process and keep well tracked.<\/p>\n\n\n\n

    \u2022 Determine a compensation agreement with the customer.<\/p>\n\n\n\n

    \u2022 Shipping repaired items to the customer.<\/p>\n\n\n\n

    \u2022 Shipping a replacement order to the customer.<\/p>\n\n\n\n

    \u2022 Crediting the customer by defined payment terms.<\/p>\n\n\n\n

    \u2022 Follow-up on the return status.<\/p>\n\n\n\n

    Monitoring of Customer Ledger<\/h3>\n\n\n\n

    Customer portal enables you to have customer\u2019s information at your fingertips. This includes current information of customers.<\/p>\n\n\n\n

    \u2022 Automated credit approvals customized to your own rule sets<\/p>\n\n\n\n

    \u2022 Credit limits and ratings<\/p>\n\n\n\n

    \u2022 Daily analysis and reports on customer ledger<\/p>\n\n\n\n

    \u2022 Web based monitoring 24 hours per day, 7 days per week<\/p>\n","protected":false},"excerpt":{"rendered":"

    Customer Portal Manage sales contacts and activities to convert opportunities into revenue Increase customer satisfaction and reduce transaction costs by utilizing the Internet When it comes to customer service, manufacturers face a paradox: make it as easy as possible for customers to do business, and yet minimize service-related costs. HoneycombERP\u00ae Customer […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-372","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"hestia-blog":false},"uagb_author_info":{"display_name":"root","author_link":"https:\/\/drl.com.pk\/?author=1"},"uagb_comment_info":0,"uagb_excerpt":"Customer Portal Manage sales contacts and activities to convert opportunities into revenue Increase customer satisfaction and reduce transaction costs by utilizing the Internet When it comes to customer service, manufacturers face a paradox: make it as easy as possible for customers to do business, and yet minimize service-related costs. HoneycombERP\u00ae Customer […]","_links":{"self":[{"href":"https:\/\/drl.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/372","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drl.com.pk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drl.com.pk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drl.com.pk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drl.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=372"}],"version-history":[{"count":0,"href":"https:\/\/drl.com.pk\/index.php?rest_route=\/wp\/v2\/pages\/372\/revisions"}],"wp:attachment":[{"href":"https:\/\/drl.com.pk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=372"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}