AI Enabled GRMIS – Digital Research Lab

AI Enabled GRMIS

AI-Enabled GRMIS (Grievance Redressal Management Information System)
The AI-Enabled GRMIS is an intelligent and comprehensive platform developed for Punjab PULSE to efficiently manage and resolve land-related grievances through a dedicated Citizen Portal. The system streamlines the entire grievance lifecycle — from submission to resolution — ensuring transparency, accountability, and timely redressal. Complaints submitted by citizens are automatically tracked and managed by the internal team through the portal, maintaining a centralized, organized, and data-driven record of all grievance-related activities.

AI-powered chatbot

The AI-enabled system features an intelligent chatbot integrated into the Citizen Portal, providing instant responses to citizen queries and guiding users seamlessly through various portal services. This innovative solution bridges the communication gap between citizens and administrative teams, fostering trust and enhancing service delivery through automation and artificial intelligence.

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