Customer Relationship Management
Every manufacturer wants to forge lasting and profitable relationships with customers, and great service is the key. Given today’s cutthroat competition, you need a comprehensive solution to help you manage every customer interaction.
HoneycombERP® Customer Management suite is an end to end suite to achieve ultimate customer satisfaction. Its business benefits include:
• Increased customer loyalty and retention
• Improved sales force and service productivity and efficiency
• Increased responsiveness to changing demand
• Reduced quote-to-delivery cycle times
• Supports product configuration and customization strategies
HoneycombERP® Customer Management helps you manage every customer-facing business process from new customer acquisition and product configuration to order entry and — with HoneycombERP® Post-Sales Service — post-sales service and support. Our architecture supports real-time order promising and allows customers to configure products, place orders, and check their status using only a web browser.
HoneycombERP® Customer Management helps you get the most from your sales force as it manages and automates marketing activities, while tracking leads and prospects. Our solution keeps you informed by compiling accurate sales forecasts, identifying demand trends, analyzing sales history, highlighting product profitability, and measuring the effectiveness of sales promotions and marketing campaigns.
Honeycomb®ERP’s solution not only streamlines the creation of sales proposals and sales orders, but it also develops and executes customer contracts. Our solution enables your sales force to develop RFQs quickly and accurately and allows you to configure products that meet your customers’ exact needs.
Marketing Management
- Campaign Management
- Event Management
- Lead Generation
- Budget and expected ROI
- Outcome Analysis
- Leads Generation
- Monitor Sales from Campaign
- Campaign Cost Management
Contact/Lead Management
- Record Contact Details
- Search Contacts
- Track Leads based on Contacts
- Hierarchical Contact Management
- Synchronize Contacts with Outlook
- Lead Management
- Lead Conversion Lifecycle
- Customizable Lead Reports
Customer Management
- View Information Related to Customers
- Track Transaction History
- Price Offerings Management
- Set Follow-up Tasks and Appointments
- Track Purchase History
- Analyze Buying Patterns
- Manage Customer Documents
Sales Order
- Generate Quotes
- Generate Sales Orders
- Generate Invoices
- Convert a Quote to Order
- Flexible Payment Terms
- Flexible Shipping Terms
- Flexible Delivery Cycles
- Credit Limit Checks
- Flexible Pricing and Discounts
- Support for Multiple Currencies
- Support for Value Added Tax (VAT)
Sales Force Management
- Sales Force Automation
- Activity Management
- Territory Management
- Sales Target Planning
- Sales Pipeline Management
- Sales Forecast Management
- Maintain Forecast History
Ship Management
- Flexible Contract Management
- Synchronized Packing List
- Export Documentation
- Load Planning
- Shipment Notification
- Delivery information
Customer Help Disk
- Manage Support Service Staff
- Service Repair and Order Control
- Warranty & Claims
- Flexible Billing
- Track Historical Data
- Customer Ticket Management
- Email-based Submission
Secure Web-based Customer Interaction
- Secure Web-based Customer Interaction
- Instant Quotes Against RFQs
- Sales Order Management
- Sales Order & Delivery Status
- Delivery Acceptance/Rejection
- Online Billing & Payment Options
- Return Sales Management
- Monitoring of Customer Ledger
Allied Services
- Email Marketing
- Collaborative Environment
- File Attachments and Document Uploads
- SMS Integration
- Shared Calendars
- POS System
Retail Management
- Financial Management
- Human Resource Management
- Supply Chain Management
- Shop management
- CRM